Delete Your Data
Last Updated: August 23, 2026
This page explains how to request deletion of your data from services operated by 15336732 CANADA INC. ("Moonlight AI"), including Agentic Front Desk and the Moonlight AI Room Assistant Android app used on in-room Temi devices. For our full data handling practices, see our Privacy Policy.
How to Request Deletion
Who to contact depends on what kind of data you're asking about:
- If you are a patient or client of a business using Moonlight AI (e.g. you spoke with an AI receptionist by phone, or a clinician recorded a session with the Room Assistant app during your visit): contact that business directly. They are the custodian of your records — the clinical note and transcript are saved to their own Google Drive, and they can also permanently delete a session (note, transcript, and the limited metadata index we hold) using a tool in their Tenant Portal. A patient deletion request must go to the business itself.
- If you are a Subscriber (business owner/staff) requesting deletion of your account or business data held on our infrastructure: email support@moonlightai.ca with your business name and the phone number or tenant ID associated with your account, or use the self-serve export/deletion tools in your Tenant Portal where available.
We respond to valid deletion requests within 30 days, per Section 11 of our Privacy Policy.
What Gets Deleted vs. Retained
| Data Category | On Deletion Request | Notes |
|---|---|---|
| Room Assistant (Temi) session audio | N/A — not retained by us in the first place | Audio is streamed for real-time transcription only and discarded once the session ends. It is never written to disk on our servers. |
| Room Assistant clinical note / transcript | Deleted by the business — via the "Delete selected" action in their Tenant Portal (which also removes the file from their Google Drive), or directly in their Drive | The note body and transcript are written directly to the Subscriber's Google Drive. Request deletion from the business, not us. |
| In-room session metadata (patient name/phone, provider, appointment time, duration, status, document link) | Deleted immediately via the Subscriber's Tenant Portal "Delete selected" action (which also deletes the linked Google Doc), or within 30 days of a request to us; otherwise auto-deleted at the end of the Subscriber-configured retention period (set to their records-retention obligation, commonly several years; 365-day default if unset) and on account termination | Held in our database on the Subscriber's behalf. |
| Client PII (name, phone, appointment history) | Deleted within 30 days of request | Held in our database on the Subscriber's behalf; fulfilled via the Subscriber's Tenant Portal or by contacting us. |
| Phone call audio (AI receptionist) | N/A — not recorded or stored | Processed in real time only. |
| Billing & invoice records | Retained regardless of request | Kept 7 years for tax compliance, per Stripe and applicable law. This is the one category we cannot delete early. |
Full retention schedule for every data category is in Section 7 of our Privacy Policy.